Q1: Why am I not receiving the Wake-Up Call from Ultra Alarm?

A: In some countries, including South Korea, the Wake-Up Call feature may be delivered through an international phone call. If you are not receiving the call, it might be because your phone is set to block international calls.

Q2: How do I know if my Wake-Up Call is made via an international call?

A: The Wake-Up Call feature may use international calling services depending on your location. For example, users in South Korea will receive the Wake-Up Call via an international number.

• US, Korea, Canada, Brazil, Mexico, India: +1-234-801-3379
• UK, France, Germany: +44-808-281-6705
• Japan, Indonesia: +61-2-8551-1623
• Australia, New Zealand, Philippines: +61-3-7043-9261

Q3: I have a service that blocks international calls. What should I do?

A: If you have subscribed to a service from your telecom provider that blocks all international calls, or if you have manually set your phone to block such calls, you may not receive the Wake-Up Call. To ensure you receive the call:

• Check with your telecom provider if there is a service blocking international calls and see if it can be temporarily disabled for the Wake-Up Call.

• Adjust your phone settings to allow international calls from trusted sources.

Q4: How can I disable the international call blocking service?

A: To disable the international call blocking service:

1. Contact your telecom provider’s customer service for assistance.

2. Visit the service’s website to manage your settings and disable the blocking feature.